Delivery & Returns

In light of the current situation, our office is now closed but our business is operating as usual. If you need to contact us please send us an email at and if you would like us to reach you by phone, please email us your phone number and we will call you back as soon as possible. Many thanks for your patience.
UK Mainland
UK Mainland Standard £6.50 - Free delivery for orders over £150
UK Mainland Next Working Day £8.50 (For orders placed before 1pm Mon-Fri only)

UK Mainland Small items £3.95 (Beauty Box, Candle or Eye Mask)

(Please allow up to 7 working days for Standard/Small delivery)

Channel Islands  
Channel Islands (1-2 day) £14.00 € 17.50 $22.00
Republic of Ireland or Northern Ireland
Ireland (DPD Classic) £14.00 € 17.50 $22.00
Zone 1 - EU  
Euro Zone 1 (DPD Classic) £15.00 € 19.00 $24.00
Belgium, France, Germany, Luxembourg, Monaco, Netherlands
Zone 2 - EU  
Euro Zone 2 (DPD Classic) £20.00 € 25.00 $32.00
Austria, Denmark
Zone 3 - EU  
Euro Zone 3 (DPD Classic) £24.00 € 30.00 $38.00
Czech Republic, Italy, Spain, Slovakia
Zone 4 - EU  
Euro Zone 4 (DPD Classic) £28.00 € 35.00 $45.00
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
Zone 5 - EU  
Euro Zone 5 (DPD Classic) £40.00 € 50.00 $64.00
Bulgaria, Greece, Latvia, Lithuania, Malta, Montenegro, Romania
Non EU 1  
Euro non-EU (DPD) £45.00 € 57.00 $72.00
Includes £25 UK customs clearance charge and export duty
Non EU 2 
Euro non-EU (DPD) £65.00 € 82.00 $104.00
Bosnia-Herzegovina, Croatia, Iceland, Norway, Serbia
Includes £25 UK customs clearance charge and export duty
Rest of world
Shipping will be charged at cost. For details of delivery charges and times, please call +44 (0) 2088 779905 or email
Due to the current situation, please note we are extending our returns policy to 30 days. 
We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please return items to - Gingerlily, Velta International Ltd, Compass House, Witham, Essex CM8 3YQ, UK. When returning goods, please obtain proof of postage as Gingerlily cannot accept responsibility for items which fail to reach us. Please note Gingerlily will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.

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