Welcome to Gingerlily!

Terms and conditions

A fast efficient service is our aim, so you can shop easily and without fuss from home. Should you need any help please ring our customer service team on 08701161368 – they are available Monday to Friday 9.30am – 5.30pm.

Returns policy
We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition within 14 days (of receiving your goods) we will give you an exchange or refund. When returning goods, please obtain proof of postage as Gingerlily cannot accept responsibility for items which fail to reach us. Please note Gingerlily will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
Delivery

When items are in stock we will despatch the order the following day. Please allow 3-5 working days for the goods to arrive within the UK. See below for next day delivery. If an item is out of stock we will notify you of the delay and despatch as soon as it arrives.

Please note that for next day delivery, orders must be received by 12 noon and will be delivered on the next business day
Postage

Our standard delivery charge is £6.50 (or £3.95 for sleeping bags) for any UK mainland including Northern Ireland (excluding the Channel Islands). For next day delivery the cost is £8.50
Overseas Orders

Please note that we need you to agree with our terms and conditions for sales to non-EU countries, as set out below, before we can process your order; UK VAT of 17.5% will be deducted from merchandise shipped to non-EU countries. Where goods are in stock we endeavour to dispatch all orders within 24 hours, however, please allow up to 7 days for delivery as external factors may cause delays. Your order will be shipped once: i) Payment has been approved. ii) The delivery/billing address has been verified. iii) If you have ordered an item from a waiting list it will be shipped once the merchandise is in stock. In calculating when your order will arrive, start with the day in which all three of these prerequisites have been met and count only business days thereafter. You will also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.